Using Custom Lapel Pins To Improve Customer Service In The Hotel Industry

The hotel and motel industry is sometimes very criticized because of the poor customer service they offer.

Certainly, there're many exceptions and probably five starts expensive hotels are in the other spectrum offering premium services but of course you're charged for that.

Check out this article about how a hotel in Tennessee is doing to improve customer service for guests who are running meetings in their premises.

"At the Opryland Hotel in Nashville, Tennessee they give gold guitar shaped lapel pins to the guests who are running meetings. Every hotel employee is taught that a guest wearing one of these pins is a valued, important client with special needs under the pressure of running a meeting. The hotel employees are taught to respond quickly to these pin wearing VIP’s." - Top2Bottom Blog -

What a great idea! Maybe it should be imitate by other hotels around the country.

These guitar shaped custom lapel pins are definitively fun to wear and they're actually a great souvenir for people who visit this Tennessee hotel.

Lapel pins can be customized to any shape that you would like and there're many styles available to match your specific needs. You can make your pin as special and different as you want!

Reading this story, it came to my mind an idea for restaurants that I think it could be cool. It's very common for people to go to celebrate birthdays in nice restaurants, so, why don't give to the birthday person at the entrance distinctive custom pins, therefore, all the personnel in the restaurant will know and will do an extra effort to give an outstanding service. Besides, for sure birthday guests will feel very special and probably keep the lapel pins as a token and with the restaurant's name on the pin it would work as an advertising tool as well.